Our customer service department, located at our workshop in California, will be happy to assist you with any questions you have regarding existing orders, warranty information, or the ordering process.
We round our measurements in our catalog and on our website to the nearest inch. If you would like more exact measurements or other dimensions please call.
On custom orders, we require a $200 design deposit to initiate drawings for your approval. The deposit will be credited to your order. Due to the extra development involved, lead times on custom-designed pieces are generally 2 to 4 weeks longer than standard pieces. Please contact us for details about our custom design process.
Most orders take between 10 to 16 weeks to build. Delivery takes an additional 2 to 7 weeks depending on your location. When your order is nearing completion, we will contact you to schedule a date and time for delivery. Smaller items may ship via UPS Ground (fully insured) at our discretion. If your order is shipped UPS, a tracking number will be emailed to you. Please advise if you prefer a specific location for the driver to leave your package. Click here for more information about our delivery service and rates.
Will It Fit In Your Home?
Some of our pieces are quite large. To keep delivery day from turning into a big disappointment for everyone please help us make sure your furniture will fit into your home beforehand. This means that pieces must fit through doors, into elevators, up stairs, around corners, and past any other obstacles that might stand in the way. If you have any doubts at all, let us know when you place your order.
Most of our beds can be ordered in a range of sizes: California King, King, Queen, Full, and Twin. Slat support systems for mattresses rest on lip rails attached to the side rails. King size beds have center slat tension braces to meet mattress support requirements. Beds are shipped with brass bolt covers unless otherwise specified. To learn more about bed modifications such as low footboards and platform styles, please call us.
We prefer to use an oil-and-wax finish, which allows air and sunlight to naturally color the wood with a subtlety unmatched by anything from a can. The oil penetrates the surface of the wood, adding greater visible depth to the wood, revealing the grain pattern. Oil and wax finishes are easy to maintain and age gracefully as the wood’s natural patina emerges.
Some of our designs are better served with an Oil & Conversion Varnish finish.
For more information about our finishes and proper maintenance of our furniture, please visit the Maintenance section of this website.